MSP Base
A managed service package for businesses that want core IT support, device visibility, maintenance, and a cleaner support experience without overcomplicating the environment.
View Managed ServicesTechnology Glossary
Plain-English IT terms.
A quiet appendix for customers who want to understand the language behind managed services, cyber security, NBN, cloud backups, hardware, and EGIT packages without wading through jargon.
Most commonly asked terms
The package names, service names, and billing terms customers are most likely to ask about first.
MSP Cyber
A managed service package that builds on core IT support with stronger cyber security coverage, helping protect devices, users, identities, and common business workflows.
View Managed ServicesTotal IT
EGIT's flagship managed services package, starting from $65 per device per month, built around day-to-day IT support, priority response, Tech Checks, and reporting.
View Total ITEGVoice
East Gippsland IT's unified communications and business phone service, covering business calling, extensions, queues, call routing, apps, and phone system support.
View EGVoiceEGNet
East Gippsland IT's business NBN and internet service offering, designed for local support, practical connectivity guidance, and business-grade internet plans.
View EGNetCyber Security for Windows
EGIT's endpoint protection service for Windows devices, built around EDR monitoring, suspicious behaviour detection, threat investigation, and response guidance.
View Endpoint SecurityCyber Security for Emails
EGIT's identity and email protection service, focused on account compromise, suspicious mailbox activity, risky logins, and user identity threats.
View Email SecurityWisePay
A customer payment platform used for invoice payment and account payment workflows, helping make payments simpler and easier to reconcile.
Tech Check
A regular review of the IT environment, usually covering device health, backup status, security posture, and items that may need attention.
Managed IT and support
Terms used across our managed service packages and day-to-day business IT support.
Managed IT Services
Ongoing IT support, monitoring, maintenance, security, and advice for a business. Instead of waiting for things to break, managed IT aims to keep systems healthy and visible.
View Managed ServicesAYCE Support
All-you-can-eat support. A predictable support model where eligible day-to-day IT requests are covered under the managed service package instead of billed one by one.
Endpoint
A business device used by staff, such as a desktop, laptop, tablet, or phone. Endpoints are often where support, monitoring, patching, and security work begins.
Endpoint Monitoring
Remote visibility over computers and devices so issues like failing disks, missing updates, performance problems, and security alerts can be picked up earlier.
View Endpoint MonitoringPatch Management
The process of keeping operating systems and software up to date. Good patching reduces security risk and helps prevent avoidable faults.
Cyber security
Common security terms, explained in the way a business owner or manager actually needs to understand them.
Threat Detection
Security monitoring that looks for suspicious activity across devices, users, and identities, then raises alerts before a threat becomes a bigger incident.
View Threat DetectionEDR
Endpoint Detection and Response. Security software that watches devices for suspicious behaviour and helps investigate or contain attacks.
ITDR
Identity Threat Detection and Response. Security monitoring focused on user accounts, logins, identity misuse, and account takeover behaviour.
XDR
Extended Detection and Response. A broader security approach that connects signals from multiple systems, such as endpoints, identity, email, and networks.
View XDRPassword Manager
A secure vault for business passwords, shared access, and credentials. It helps reduce reused passwords and makes onboarding and offboarding safer.
View Password ManagerSecurity Awareness Training
Short, practical training that helps staff recognise phishing, suspicious links, fake invoices, password risks, and other common business threats.
View TrainingBackup, cloud, and Microsoft 365
Terms used when protecting business data, managing cloud systems, and keeping staff productive.
Cloud Device Backup
A backup service for laptops and desktops that stores recoverable copies away from the device, helping protect against loss, failure, theft, or ransomware.
View Device BackupsRecovery Testing
Checking that backups can actually be restored. A backup is only useful if it works when the business needs it.
Local Speed Cache
A local copy or cache that can make some restores faster, especially when recovering larger systems or large amounts of data.
Microsoft 365 Administration
Management of users, licences, mailboxes, security settings, policies, and day-to-day Microsoft 365 changes.
View Microsoft 365 AdminEmail Signature Management
Central control of staff email signatures, disclaimers, banners, and contact details so the business stays consistent.
View Signature ManagementMobile Device Management
Controls and policies for business phones, tablets, and mobile devices, including enrolment, access control, and safer offboarding.
View MDMInternet and NBN
Connectivity terms used across EGNet, NBN plans, and business internet discussions.
NBN
Australia's national broadband network. Depending on the address, service may be delivered by fibre, fixed wireless, copper-based technologies, or other access types.
View EGNetFTTP
Fibre to the Premises. Fibre runs all the way to the property, usually giving stronger upgrade options and better performance headroom.
Fixed Wireless
An NBN connection delivered using wireless towers rather than a fibre or copper line into the property. Available speeds can vary by address and network capability.
Static IP
An internet address that stays the same. Static IPs are useful for some business systems, remote access setups, VPNs, and hosted services.
Typical Evening Speed
A speed estimate for busy periods. It helps set expectations for real-world performance rather than only advertising a theoretical maximum.
Hardware, sites, and physical systems
Terms used for devices, leasing, site security, cabling, and workplace technology.
HaaS
Hardware as a Service. A leasing-style model where eligible hardware is supplied over a term, often alongside managed services and warranty replacement support.
View HardwareSame Day Warranty Fault Replacement
A support promise around eligible managed devices where hardware faults are handled quickly so staff can get back to work with less downtime.
Procurement
The process of sourcing the right business hardware, software, licensing, and accessories from trusted suppliers rather than buying whatever happens to be available.
Site Sentinel
A 4G solar camera system for build sites, combining fixed coverage with a patrolling PTZ camera, movement tracking, alarm, lights, and maintenance included.
View Site SentinelCCTV
Camera systems used for visibility, security, and incident review across offices, worksites, yards, and commercial premises.
Access Control
Electronic control of who can enter doors, rooms, or areas, often using cards, codes, fobs, or managed user access.
EGIT packages and service names
Short definitions for the package and service names used around the site.
EG One
The broader EGIT one-invoice approach for bundling technology services in a simpler, cleaner way for business customers.
After Hours Support Pack
An optional add-on for businesses that need support coverage outside normal business hours.
Project Blocks
Pre-arranged blocks of project time for larger changes, migrations, upgrades, or planned improvement work outside day-to-day support.
IT Health Check
A practical review of security, backups, performance, reliability, and general IT posture, designed to give clear next steps.
View Health CheckConnected by EGIT
A connected home and technology service for projects that need networking, internet, Wi-Fi, smart systems, or practical technology planning.
View Connected by EGIT